Terms of Service

Terms & conditions

1) Appointments and bookings

• All appointments are subject to availability and clinical suitability.
• You agree to provide accurate and complete information, including relevant medical history, medications, supplements, allergies, and previous aesthetic treatments.
• We reserve the right to decline, postpone, or stop a treatment if, in our clinical judgement, it is unsafe, unsuitable, or not in your best interests.

2) Consultations (in-person and online)

• All consultations are standalone appointments and are charged at £50, whether in-person or online.
• Consultation fees cover assessment, discussion of concerns and goals, suitability checks, treatment planning, and time reserved for your appointment.
• Consultation fees are payable in advance to secure your appointment, unless otherwise agreed in writing.
• Consultation fees are non-refundable.
• If you proceed with treatment, the consultation fee may be credited against the treatment fee as set out below.

• If you proceed with a treatment during the same appointment as your in-person consultation, the £50 consultation fee is credited against the cost of that treatment.

• If you book and complete a treatment within two months of the date of your online consultation, the £50 consultation fee is credited against the cost of that treatment.
• If no treatment is booked and completed within two months, the consultation fee remains payable and is not credited.

3) Pricing

• Prices may change at any time. Please confirm current pricing at the time of booking.
• Where a promotional price/offer is stated, it applies only for the period and conditions described for that promotion.
• For dermal filler treatments, the listed price covers the expected volume for that treatment plan. If additional filler is clinically appropriate and agreed during the appointment, each extra 1ml is charged at £40.

4) Deposits and payment terms

• A £65 deposit is required to secure a treatment appointment and is deducted from the final treatment total.
• Unless otherwise agreed in writing, full payment is due by the end of your appointment (including consultation fees and any treatment fees).
• In exceptional circumstances only, we may agree to accept payment after the appointment. Any such arrangement is limited to a maximum of 48 hours from the end of the appointment.
• If any balance remains unpaid 48 hours after the end of the appointment, future appointments may be offered only on a full prepayment basis, and we may decline to confirm further bookings until the outstanding balance is settled.
• If fees remain unpaid, we may take reasonable steps to recover the amount due, which may include instructing a debt recovery service and/or commencing court proceedings. Where applicable, we may also seek to recover any reasonable costs and interest permitted by law.

5) Cancellations, rescheduling, and no-shows

• More than 48 hours before your appointment: you may request a full refund of your deposit.
• 24 to 48 hours before your appointment: your deposit can be transferred to a new booking if you rebook and attend within one month; otherwise the deposit is forfeited.
• Less than 24 hours before your appointment: the deposit is non-refundable.
• No-shows (failure to attend without notice): the deposit is non-refundable and a new deposit may be required to secure any future booking.

6) Refunds and treatment corrections

• Refund requests are considered case by case.
• Any refund (full or partial) is at the discretion of Dr Alluris Aesthetics Ltd, taking into account the circumstances and costs already incurred (including reserved clinic time and any consumables opened/ordered where applicable).
• If there is an issue that, in our clinical judgement, is due to our treatment, we will arrange an appropriate review and corrective plan at no additional charge.
• If you change your mind after treatment and request additional volume, further enhancement, or a different aesthetic outcome that is not required to correct a treatment-related issue, this will be treated as a new treatment session and charged at the usual rates (including any required consultation and/or deposit rules).

7) Health, safety, and aftercare

• Your safety is our highest priority.
• We maintain strict standards of hygiene and infection control.
• Aftercare guidance will be provided; you agree to follow aftercare instructions to minimise risk and optimise results.

8) Changes to these terms

• We may update these Terms & Conditions from time to time. The “Last updated” date will show when changes were made.